Refund Policy
Thank you for visiting our website. We understand the importance of providing clear and transparent policies to our valued customers. In this section, we will outline our refund policy, contact information, and other important details.
Contact Information
If you have any questions or concerns, please feel free to reach out to us. Our dedicated team is here to assist you.
Trade name: Demiroz LLC
Phone number: 9094532300
Email: ugur@demiroz.us
Physical address: 8th Green, Suite A, Dover DE 19901, United States
Refund Policy
We strive to provide the best possible shopping experience for our customers. If you are not completely satisfied with your purchase, we offer a 30-day return policy.
To be eligible for a return, please ensure that the item is in the same condition as when you received it. It should be unworn or unused, with tags, and in its original packaging. You will also need to provide the receipt or proof of purchase.
To initiate a return, please contact us at ugur@demiroz.us. We will provide you with a return shipping label and instructions on how and where to send the package. Please note that we cannot accept returns without prior authorization.
If your item is damaged, defective, or if you receive the wrong item, please contact us immediately. We will evaluate the issue and make it right.
There are certain exceptions to our return policy. Perishable goods, custom products, and personal care goods cannot be returned. Additionally, hazardous materials, flammable liquids, and gases are non-returnable. Please contact us if you have any questions or concerns about a specific item.
If you wish to exchange an item, the fastest way is to return the original item and make a separate purchase for the new item.
For customers in the European Union, you have the right to cancel or return your order within 14 days, without a justification. The item must be in the same condition as when you received it, with tags, and in its original packaging. Please provide the receipt or proof of purchase.
Once we receive and inspect your return, we will notify you of the refund status. If approved, the refund will be processed within 10 business days to your original payment method. Please note that it may take additional time for your bank or credit card company to process the refund.
If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at ugur@demiroz.us.
We hope this policy information provides clarity and reassurance regarding our commitment to customer satisfaction. If you have any further questions or require assistance, please do not hesitate to contact us.